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Hoshizaki

Hoshizaki DCM-500BWK 26 Inch Water-Cooled Cubelet Ice Maker and Water Dispenser 610 lb/24hr

SKU DCM-500BWK

Regular price: $10,140.00

Regular price: $10,140.00

Quantity

Estimated shipping time

Orders are processed within 1–2 business days. After processing, orders typically arrive within 4–7 business days, for a total estimated delivery time of about 5–9 business days from the order date, depending on your location and carrier schedules.

Feel free to reach out to support@supplyza.com or 1-877-731-7972 with any questions about shipping timeline.

What is your Return Policy?

At Supplyza, we want every customer to shop with confidence. Here is exactly how returns work.

1. Return Window

You can request a return within 30 days of receiving your order. We are unable to accept returns after that time frame.

2. Who Arranges the Return, and Who Pays

We arrange every return. Contact us for a Return Merchandise Authorization and we will email you a prepaid parcel label, or — for large equipment that shipped by LTL freight — book the pickup and send you a Bill of Lading. Please do not book your own carrier or buy your own postage; we cannot reimburse shipping we did not book.
Damaged, defective, or the wrong item: we pay the return shipping in full, parcel or freight. No restocking fee.
Changed your mind: the actual return shipping cost is deducted from your refund, along with the 25% restocking fee. We quote that cost to you in writing when we issue your RMA, before anything is booked, and you can cancel the return at no cost up to that point.

3. Damaged or Defective Items

Received something broken or not working properly? Contact us within 30 days. We will arrange and pay for the return, and once the item is back and inspected we will issue either a full refund or a replacement, including any original shipping costs.

4. Freight Deliveries — Inspect Before You Sign

Large equipment is delivered by appointment and you will be asked to sign for it. Note any visible damage or shortage on the driver's delivery receipt before you sign it, photograph the crate and the item, and contact us within 1 business day. Damage you only discover after uncrating must be reported within 5 business days of delivery, because freight carriers set their own concealed-damage claim deadlines. Please call us at +1-877-731-7972 before refusing a shipment — in most cases we can resolve it faster if you accept the delivery with the damage noted.

5. Changed Your Mind?

You can return the item within 30 days as long as it is unused, in its original packaging, and in resellable condition. Freight items must go back on their original pallet or in their original crate with the bracing reinstalled. Equipment that has been installed, plumbed, wired, or put into service cannot be returned. We refund the product cost minus the 25% restocking fee and the return shipping cost.

6. Refund Processing

Once we receive and approve your return, we will send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to process it. If it has been over 10 business days since your refund was approved and you still do not see it, contact us at support@supplyza.com and we will look into it immediately.

7. Restocking Fees

Change-of-mind returns are subject to a 25% restocking fee, deducted from your refund. There is no restocking fee (0%) for defective, damaged, or incorrect items, and we cover the return shipping on those.

Product Description

The Hoshizaki DCM-500BWK is the water-cooled version of Hoshizaki's 26 inch countertop cubelet machine, making and dispensing 610 lb of ice per 24 hours into a 40 lb built-in bin.

Why water-cooled

An air-cooled dispenser rejects its condenser heat into the room. In a servery, a nurses' station or an enclosed beverage alcove that heat has nowhere to go, and the machine loses capacity fighting its own exhaust. A water-cooled condenser sends the heat down the drain instead. The cost is a condenser water supply and drain to plumb; the benefit is a machine that holds its rating in a space where the air-cooled model would derate, and that does not add load to the room's air conditioning.

Efficiency

Water cooling also lowers the compressor's work. At 90/70 conditions the DCM-500BWK uses 3.85 kWh per 100 lb of ice, the lowest figure in this family, against 4.7 kWh for the air-cooled DCM-500BAK, and produces slightly more ice at 610 lb a day. Potable water for ice production is 12 gallons per 100 lb; condenser water is separate and should be sized with your mechanical engineer.

Cubelet ice and self-cleaning

Cubelet is soft compressed flake ice in a mini nugget form: chewable, void-free in a cup, and it takes on the flavour of the drink around it. The machine runs R290, a hydrocarbon refrigerant with very low global warming potential, on a 4.6 oz charge, and a self-cleaning cycle maintains the ice path between full services.

Specifications

Model	DCM-500BWK
Ice type	Cubelet (small nugget)
Ice production	610 lb per 24 hours
Condenser	Water-cooled
Storage capacity	40 lb (1.3 cu ft)
Exterior dimensions	26" W x 22-1/2" D x 40" H
Electrical	115V/60/1, 6.7 amps, 20A max fuse/HACR breaker, NEMA 5-15 plug
Refrigerant	R290, 4.6 oz
Energy consumption	3.85 kWh per 100 lb @ 90/70
Water consumption	12 gallons potable water per 100 lb @ 90/70
Shipping weight	255 lb
Certifications	AHRI Standard 820, Natural Refrigerant, NSF, UL Safety Health Effects, Georgia Made Certified

Warranty

Three years parts and labor on the entire machine, plus five years parts on the compressor and air-cooled condenser coil.