Warranty

Warranty Coverage at Supplyza

Last Updated: August 19, 2026

Every product sold by Supplyza is covered by the manufacturer's warranty. We are an authorized dealer for every brand in our catalog, which means your warranty is fully valid and manufacturer-backed — not dependent on any third-party or grey-market arrangement.

Warranty terms are set by each manufacturer and vary by brand and by product. The terms below reflect each manufacturer's published warranty as of the date above. The manufacturer's own warranty document, supplied with your equipment, governs in the event of any difference. If you need the exact warranty for a specific model before you buy, contact us and we will send it to you.

Warranty is separate from shipping damage. Damage that occurs in transit is not a warranty claim — it must be noted on the delivery receipt and reported to us within 1 business day (concealed damage within 5 business days). See our Shipping Policy and Return & Refund Policy for those procedures.

Migali Industries — Warranty Terms

All Migali Industries products purchased through Supplyza carry the brand's standard manufacturer warranty covering defects in materials and workmanship under normal use. Migali publishes different terms for its commercial line and its Migali Scientific medical/laboratory line — both are listed below.

Commercial refrigeration — parts: 2 years from registration, not to exceed 27 months from date of shipment.
Commercial refrigeration — labor: 2 years from registration. If the unit is not registered, labor coverage is 90 days from date of shipment.
Commercial refrigeration — compressor: 5 years, not to exceed 63 months from date of shipment. Covers one compressor per unit and excludes electrical controls, accumulators, and wiring.
Medical & laboratory refrigeration (Migali Scientific EVOX / Evolution Series®): 2 years parts, 1 year labor, and 7 years compressor, per Migali Scientific's published warranty. These terms apply to the EVOX-series blood bank, plasma, vaccine, medical-grade, and laboratory refrigerators and freezers in our catalog, and appear on each of those product pages.
Cooking equipment — parts: 2 years from registration, not to exceed 27 months from date of shipment.
Cooking equipment — labor: 2 years from registration; 90 days from date of shipment if the unit is not registered.
Fryer tanks: 5 years. A leaking tank is fully replaced in the first year; in years 2–5 the tank is supplied but labor and shipping are the owner's responsibility.
What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions in an indoor commercial installation.
What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, transit damage, or normal wear and tear. Residential and outdoor installations, food trucks, boats, and generator-powered locations are excluded, as is loss of stored product, loss of profit or revenue, and inconvenience.
Conditions that affect coverage: Register your unit with Migali to receive the full 2-year term. Condenser coils must be cleaned at least once per month — failure to do so can void the warranty. Units must operate in ambient conditions of 90°F and 55% relative humidity or less. Service must be performed by an authorized Migali servicer, and units relocated without Migali's pre-approval are no longer covered.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

BakeMax — Warranty Terms

All BakeMax products purchased through Supplyza carry the brand's standard manufacturer warranty covering defects in materials and workmanship under normal use.

Most equipment: 1 year limited parts and labor warranty.
Select items: 2 year limited warranty, as designated by BakeMax for that model. Extended warranties are available on some products — ask us before ordering.
Accessories, attachments, and electrical wear components (fuses, bulbs, elements, switches): 90 days.
Service method: Machines over 100 lbs receive on-site warranty service once approved. Machines 100 lbs and under carry a bench warranty — the unit is returned to BakeMax for repair, and if service is needed within 30 days of purchase BakeMax covers shipping both ways.
Coverage start: Warranty activates 10 days after the unit ships from the warehouse.
What is covered: Manufacturing defects and faulty components under normal operating conditions.
What is not covered: Abuse, willful or accidental damage, use of the product for anything other than its intended purpose, improper installation, improper maintenance, improper electrical connection, and normal wear. Overtime labor rates, express shipping (ground only), and travel beyond a 100-mile/160-km round trip are not covered. On-site service is not provided to residential addresses.
Conditions that affect coverage: Proof of purchase and/or serial number is required, and all repairs must be pre-authorized with a service authorization number before work begins.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

Koolaire — Warranty Terms

All Koolaire products purchased through Supplyza carry the brand's standard manufacturer warranty covering defects in materials and workmanship under normal use.

Ice machines: 3 years parts and labor.
Evaporator: 5 years parts and labor.
Compressor: 5 years parts, 3 years labor.
Ice storage bins: 3 years parts and labor.
Residential installations: 1 year parts and labor.
What is covered: Manufacturing defects and faulty components under normal operating conditions.
What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, transit damage, or normal wear and tear. Scale buildup and water-quality damage are maintenance items, not defects.
Conditions that affect coverage: Ice machines must be cleaned and sanitized on the schedule in the operator's manual, and water filtration should be maintained. Warranty service is performed by an authorized Koolaire service agency.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

Pro-Cut — Warranty Terms

All Pro-Cut products purchased through Supplyza carry a 1 year parts and labor manufacturer's warranty covering defects in materials and workmanship under normal use.

All meat grinders, saws, and processing equipment: 1 year parts and labor.
What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, transit damage, or normal wear and tear. Consumable and wear items such as blades, plates, knives, and saw blades are not covered.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

Frosty Factory — Warranty Terms

All Frosty Factory products purchased through Supplyza carry the brand's standard manufacturer warranty covering defects in materials and workmanship under normal use.

All components: 1 year parts, with labor covered during the first year.
Compressor and evaporator: 5 years.
What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.
What is not covered: Damage occurring in transit, unauthorized alterations, fire, accidents, misuse, or abuse. Lack of maintenance is excluded, as is damage from inadequate water quality, improper cleaning, or harsh chemicals and acids. Normal wear items — O-rings, seals, belts and similar — are not covered, and adjustment of product viscosity is not a warranty repair.
Conditions that affect coverage: The warranty runs to the original purchaser-user and is not transferable. Repairs performed by unauthorized parties may void coverage.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

BK Resources — Warranty Terms

All BK Resources products purchased through Supplyza carry the brand's standard manufacturer warranty covering defects in materials and workmanship under normal use.

Stainless steel and brass products: Lifetime limited warranty against manufacturing defects under normal use by the original end user.
Steam tables, heater/proofers, and other appliances: 1 year parts only. Labor to remove or reinstall the unit is not included.
All other products: 1 year manufacturer's warranty.
What is covered: Manufacturing defects and faulty components under normal commercial use, from the date of purchase by the original end user.
What is not covered: Labor for unit removal or reinstallation, flood damage, consequential damages, misuse, abuse, improper installation, and normal wear and tear. Residential and other non-commercial applications are excluded.
Conditions that affect coverage: The warranty is non-transferable without BK Resources' written consent. Proof of purchase date and the installer's contact information are required for a claim.
How to claim: Contact Supplyza at support@supplyza.com or +1-877-731-7972. We coordinate with the manufacturer on your behalf.

How to File a Warranty Claim

Email support@supplyza.com with your order number, product model, serial number, and a description of the issue.
Provide photos or video of the defect if requested.
Do not begin any repair before we confirm authorization — several manufacturers require a service authorization number, and unauthorized repairs can void coverage.
We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.
Most claims are acknowledged the same business day.

Questions? Reach us at support@supplyza.com or +1-877-731-7972, Monday–Friday, 9 AM–5 PM ET.