Cancellation Policy

Effective Date: August 5, 2026 · Last Updated: August 19, 2026

Changed your mind? You can cancel your order at no cost any time before it ships. This page explains exactly how that works, and what happens if your order has already gone out.

Cancellation Window

You may cancel your order for a full refund at any time before it has shipped. There is no cancellation fee and no restocking fee on an order that has not yet shipped — regardless of how long ago the order was placed. Our handling time is 1–2 business days, so in practice you normally have at least a full business day to change your mind.

When we receive your request we check the order's status and email you either a cancellation confirmation or, if the order has already shipped, the return options described below. Refunds on cancelled orders are issued in full to your original payment method.

After Shipment

Once an order has shipped, we are no longer able to cancel it. It is instead handled as a change-of-mind return under our Return and Refund Policy, which means a 25% restocking fee applies and the item must be returned in new, unused condition in its original packaging. Once your return authorization is issued, please ship the item — or make it available for the scheduled freight pickup — within 7 days.

We arrange the return for you. For smaller items we email you a prepaid parcel label; for large equipment that shipped by LTL freight we book the carrier and send you a Bill of Lading. On a change-of-mind return the actual return shipping cost is quoted to you in writing before anything is booked and is then deducted from your refund, in addition to the restocking fee. You may cancel the return at no cost before we book it.

Please do not refuse a freight delivery as a way of cancelling. Refusing a shipment triggers redelivery and return freight charges and slows the resolution down. Call us first at +1-877-731-7972 and we will walk you through the fastest option.

If the Item Is Defective, Damaged, or Incorrect

None of the above applies. Defective, damaged, or incorrect items are covered by our Return and Refund Policy with no restocking fee, and we arrange and pay for return transport, including the freight pickup for large equipment.

Cancellations by Supplyza

We may cancel an order if the product is unavailable or backordered, if there was an error in the price or description, or if a transaction is suspected to be fraudulent or unauthorized. If we cancel your order, you receive a full refund and we will contact you to explain why. If an item you ordered is backordered, we will notify you within 24 hours with an estimated availability date, and you may choose to wait or cancel for a full refund.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible:

Email: support@supplyza.com

Phone: +1-877-731-7972

Provide your order number and your request to cancel. We will confirm the cancellation status by email. Requests received outside business hours are handled the next business day; if your order has already shipped by then, we will send you the return options described above.

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