Refund policy
Effective Date: July 9, 2026
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Supplyza LLC website located at www.supplyza.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
- Email: support@supplyza.com
- Phone: +1-877-731-7972
- Address: 10099 Nelle Ave. #307, Pensacola, FL 32507, United States
Hours: Monday to Friday, 9 AM to 5 PM EST
3. Return Eligibility
Customers in the United States have the right to return the product within a 30-day window of receipt, subject to the conditions below. We accept returns for both defective and non-defective products.
3.1 Conditions for Return. For non-defective returns (change of mind), the product must be new, unused, undamaged, and in the same condition you received it, in the original packaging with all labels and tags attached. For defective or damaged returns, items are accepted regardless of condition (please provide photos or videos as documentation). A receipt or proof of purchase is required for all returns.
4. Return Process
4.1 Initiating a Return. Email us at support@supplyza.com or call +1-877-731-7972 within 30 days of receiving your order, and provide your order number and a detailed reason for the return. Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund. After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return. Securely pack the item in its original packaging with all accessories, manuals, and free gifts included, and include the return authorization form and any supporting documents or images. For the return label, you will need to download and print it; providing and paying for the return label is the customer's responsibility.
4.3 Shipping the Return. Return by mail using USPS, UPS, or FedEx, using a trackable shipping method. Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs and Fees
Return shipping costs are the customer's responsibility. There is a 25% restocking fee for change-of-mind returns and no restocking fee (0%) for defective or damaged goods.
6. Specific Return and Refund Conditions
6.1 Change of Mind (Non-Defective). Items must be new, unused, undamaged, and in original packaging, with the return requested within 30 days of receipt. A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the customer's responsibility.
6.2 Defective or Damaged Goods. Contact us within 30 days of receiving the item and provide photos or videos of the defect or damage. We will offer a replacement or a full refund. There is no restocking fee (0%) for defective or damaged goods.
6.3 Incorrect Product Received. Inform us immediately upon receipt. We will arrange for the incorrect item to be returned and ensure you receive the correct product.
6.4 Product Never Arrived. Contact us if your product does not arrive within the estimated delivery time stated in our Shipping Policy. We will initiate an investigation with the carrier, and if the product is confirmed lost, we will offer a full refund or send a replacement.
6.5 Order Cancellation. Before shipment, you can cancel your order for a full refund. After shipment, please follow the Return and Refund Policy once received; note that a 25% restocking fee applies.
7. Refunds
7.1 Refund Conditions. Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding approval or rejection, and items must meet the return eligibility criteria in Section 3.
7.2 Refund Processing. Refunds will be processed to the original payment method used at purchase. After receiving and inspecting the returned item, the refund processing time is 7 days. It may take additional time to appear in your account, depending on your bank or credit card issuer.
7.3 Partial Refunds. Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error, or for items returned more than 30 days after delivery.
8. Exchanges
We accept exchanges. We replace items if they are defective, damaged, or incorrect, or if you need a different size/color. To request an exchange, contact us at support@supplyza.com.
9. Timelines
Returns must be reported within 30 days of receiving the product. After receiving and inspecting the returned item, the refund processing time is 7 days.
10. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
11. Questions and Support
For more information, contact our Customer Service team at support@supplyza.com or +1-877-731-7972. By making a purchase on our Website, you agree to this Return and Refund Policy.
Supplyza LLC
Phone: +1-877-731-7972
Email: support@supplyza.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 10099 Nelle Ave. #307, Pensacola, FL 32507, United States