Shipping policy

Effective Date: July 30, 2026 · Last Updated: August 19, 2026

1. Introduction

At Supplyza ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, supplyza.com.

Fulfillment Notice: Orders are fulfilled and shipped directly by our manufacturer partners from their U.S. facilities. Supplyza's registered business address is 10099 Nelle Ave. #307, Pensacola, FL 32507, United States; it is an administrative address and does not receive or dispatch shipments.

2. Shipping Destinations

  • Countries We Ship To: United States (contiguous 48 states). Please note that shipping is not currently available to Alaska, Hawaii, and U.S. territories.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Free standard shipping on all orders. There are no hidden fees, and there is no charge for standard delivery to your door or loading dock.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1-2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 5:00 PM ET. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: If an item is backordered, we will notify you within 24 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 4-7 business days for all destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: 5-9 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large equipment): Old Dominion Freight Line, XPO Logistics, Estes Express Lines, R+L Carriers, Saia LTL Freight
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Transit Protection: Every shipment is covered against loss or damage while in transit. If your order arrives damaged or goes missing, contact us promptly — we file the claim with the carrier and make it right with a replacement or refund at no cost to you.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@supplyza.com or +1-877-731-7972.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@supplyza.com or +1-877-731-7972. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages (Parcel Shipments). If a parcel shipment arrives damaged: take photos of the damaged packaging and items; contact us within 30 days of delivery at support@supplyza.com. Damaged items are eligible for a full refund or replacement; we arrange the return and cover the shipping. We will work with you to arrange a replacement or refund as appropriate. Freight (LTL) shipments follow the separate procedure in Section 8.3.

8.3 Freight (LTL) Deliveries — Inspection and Damage. Large equipment is delivered by an LTL freight carrier, by appointment, and you will be asked to sign for it. Before the driver leaves:

  • Inspect the crate, pallet, and equipment for dents, punctures, crushed corners, torn wrapping, or shifted contents.
  • Note any visible damage, shortage, or missing pieces on the carrier's delivery receipt or Bill of Lading before you sign it, and photograph the packaging and the item.
  • Contact us within 1 business day of delivery if you noted damage, so we can open the carrier claim promptly.
  • Do not refuse the shipment without calling us first at +1-877-731-7972. Refusing a freight delivery triggers redelivery and return freight charges and generally slows resolution; in most cases we can replace or refund faster if you accept the shipment with the damage noted on the receipt.
  • Concealed damage — damage not visible until the item is uncrated — must be reported with photos within 5 business days of delivery. This window is shorter than our standard 30-day window because LTL carriers impose their own concealed-damage claim deadlines.

Damaged freight is eligible for a full refund or replacement with no restocking fee, and we arrange and pay for the return freight pickup. A product defect unrelated to transit remains covered by the standard 30-day window in our Return and Refund Policy.

9. Missing Items

If any items are missing from your order: contact us within 30 days of receiving your package; provide your order number and details of the missing item(s). For freight shipments, note any shortage on the delivery receipt before signing. We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, in original packaging, with tags attached.
  • We arrange every return: a prepaid parcel label we email you for smaller items, or a freight pickup we book for large equipment. Freight items cannot be returned by parcel carrier.
  • On change-of-mind returns the actual return shipping cost is deducted from your refund; we quote it to you in writing before booking anything. Defective, damaged, or incorrect items are returned at our expense.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Freight damage: note visible damage on the delivery receipt before signing and tell us within 1 business day; report concealed damage within 5 business days of delivery.
  • Refund processing time is 7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

Supplyza

Email: support@supplyza.com

Phone: +1-877-731-7972

Address: 10099 Nelle Ave. #307, Pensacola, FL 32507, United States

Hours: Monday to Friday, 9 AM to 5 PM ET

Response Time: Within 1 business day