Shipping policy

Shipping Policy

Effective Date: March 15, 2026
Last Updated: March 26, 2026

 

 

1. Introduction

At Supplyza LLC ("we," "us," or "our"), we are committed to providing a smooth and transparent shipping experience. This policy outlines how orders are processed, shipped, and delivered when you shop at www.supplyza.com.

 

 

2. Shipping Destinations

We currently ship to:

  • United States

We are working to expand our shipping regions. Please check back for updates.

 

 

3. Shipping Costs

United States Shipping:

  • ✅ Free standard shipping on all orders

 

 

4. Order Processing

  • Processing Time: 1–2 business days (Monday–Friday)

  • Order Cut-Off Time: 5:00 PM EST

  • Orders placed after the cut-off time will be processed the next business day

  • Weekend or holiday orders are processed on the next business day

 

 

5. Delivery Time

  • Standard Delivery: 3–5 business days

Please Note:
Delivery times are estimates and may vary due to weather, carrier delays, or high order volume.

 

 

6. Shipping Carriers

We use trusted carriers to deliver your order safely:

Standard Shipping:

  • USPS

  • UPS

  • FedEx

Freight Shipping (Large Items):

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

 

 

7. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Tracking link

You can also track your order via:
www.supplyza.com/track-order (if available)

If you need help tracking your order, contact us anytime.

 

 

8. Delivery Issues

Delayed Packages

If your order is delayed beyond the estimated timeframe, please contact us:

  • 📧 support@supplyza.com

  • 📞 +1-877-731-7972

 

 

Lost or Stolen Packages

If tracking shows your order as delivered but you have not received it:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact the carrier

We are happy to assist you with filing a claim, but we are not responsible for packages once marked as delivered.

 

 

Damaged Packages

If your order arrives damaged:

  • Take photos of the packaging and product

  • Contact us within 7 days of delivery

We will work quickly to resolve the issue with a replacement or refund.

 

 

9. Missing Items

If items are missing from your order:

  • Contact us within 7 days of delivery

  • Include your order number and item details

We will investigate and resolve the issue promptly.

 

 

10. Returns & Refunds

  • Returns accepted within 30 days of delivery

  • Items must be unused and in original packaging

Return Shipping:

  • Paid by the customer

Restocking Fee:

  • 20% restocking fee applies

Refund Processing:

  • Issued within 5–7 business days after inspection

  • Refunded to original payment method

For full details, please see our Return & Refund Policy.

 

 

11. Incorrect Shipping Address

Please ensure your shipping details are correct at checkout.

If an order is returned due to an incorrect address:

  • We will contact you for reshipment

  • Additional shipping fees may apply

 

 

12. Contact Us

If you have any questions about your order or shipping:

Email: support@supplyza.com
Phone: +1-877-731-7972

Mailing Address:
Supplyza LLC
10099 Nelle Ave. #307
Pensacola, FL 32507
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

 

 

13. Policy Updates

We may update this Shipping Policy at any time. Changes take effect immediately upon posting to our website.