FAQ Page
Shipping Time and Delivery Expectations
Shipping times can vary depending on the brand. Orders are processed with a handling time of 1-2 business days, and transit typically takes 4-7 business days. Occasionally, there might be unexpected delays. Generally, you can expect to receive your product within 5-9 business days from the date your order is placed. If a longer shipping time is anticipated, it will be clearly noted on the product page. We take pride in offering reliable processing and shipping, along with top-tier customer service.
Receiving a Freight Delivery
Large equipment ships by LTL freight carrier and is delivered by appointment. Inspect the crate before you sign. Note any visible damage, shortage, or missing pieces on the driver's delivery receipt before signing it, take photos, and contact us within 1 business day. Please call us at +1 (877) 731-7972 before refusing a shipment — in most cases we can resolve damage faster if you accept the delivery with the damage noted. Damage that is only discovered after uncrating must be reported within 5 business days of delivery, because freight carriers set their own concealed-damage claim deadlines. Full details are in our Shipping Policy.
Payment Options
We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with the digital wallets Shop Pay, Apple Pay, Google Pay, PayPal Wallet, and Amazon Pay.
Shop Pay Installments is also offered at checkout for eligible customers, so you can pay over time. It is third-party financing provided by Shopify's lending partners (Affirm and its affiliated lenders) rather than by Supplyza — it is subject to an eligibility check, a down payment may be required, and rates range from 0% to 36% APR. The lender shows you the full repayment schedule and total cost before you confirm your order. Any estimated monthly amount you see on a product page is illustrative only and is not an offer of credit.
ACH Direct Debit is available only to approved business (B2B) accounts and is not offered at standard online checkout. Full details are on our Payment Options page.
Return Policy
We offer a 30-Day Return Policy (some exclusions apply — see the full policy). The rule is simple:
- We arrange every return. Contact us for a Return Merchandise Authorization and we will email you a prepaid parcel label, or — for large equipment that shipped by LTL freight — book the pickup and send you a Bill of Lading. Please don't book your own carrier or buy your own postage.
- Defective, damaged, or the wrong item? We pay the return shipping in full, parcel or freight. No restocking fee.
- Changed your mind? The actual return shipping cost is deducted from your refund, along with the 25% restocking fee. We quote that cost to you in writing before we book anything, so you can cancel the return at no cost.
For more details, please refer to our comprehensive 30-Day Return Policy.
Cancellation Policy
You can cancel your order for a full refund at any time before it has shipped — there is no cancellation fee and no restocking fee on an order that hasn't shipped yet. Just contact us at support@supplyza.com or +1 (877) 731-7972 with your order number and we'll confirm by email.
Once an order has shipped we can no longer cancel it. It becomes a change-of-mind return under our 30-Day Return Policy, which carries a 25% restocking fee plus the actual return shipping cost. Please call us before refusing a delivery — refusing a freight shipment adds redelivery and return freight charges and slows things down. Defective, damaged, or incorrect items are handled separately, with no restocking fee and return transport arranged and paid by us.
Supplyza
Phone: +1 (877) 731-7972
Email: support@supplyza.com
Business Hours: Monday to Friday, 9 AM – 5 PM ET