• Hoshizaki DCM-500BAK air-cooled cubelet ice maker and water dispenser
  • Hoshizaki DCM-500BAK cubelet ice dispenser front view
  • Hoshizaki DCM-500BAK cubelet ice dispenser left side view
Hoshizaki DCM-500BAK air-cooled cubelet ice maker and water dispenser
Hoshizaki DCM-500BAK cubelet ice dispenser front view
Hoshizaki DCM-500BAK cubelet ice dispenser left side view

Hoshizaki

Hoshizaki DCM-500BAK 26 Inch Air-Cooled Cubelet Ice Maker and Water Dispenser 597 lb/24hr

SKU DCM-500BAK
$10,060.00
$10,060.00

Estimated shipping time

Orders are processed within 1–2 business days. After processing, orders typically arrive within 4–7 business days, for a total estimated delivery time of about 5–9 business days from the order date, depending on your location and carrier schedules.

Feel free to reach out to support@supplyza.com or 1-877-731-7972 with any questions about shipping timeline.

What is your Return Policy?

At Supplyza, we want every customer to shop with confidence. Here is exactly how returns work.

1. Return Window

You can request a return within 30 days of receiving your order. We are unable to accept returns after that time frame.

2. Who Arranges the Return, and Who Pays

  • We arrange every return. Contact us for a Return Merchandise Authorization and we will email you a prepaid parcel label, or — for large equipment that shipped by LTL freight — book the pickup and send you a Bill of Lading. Please do not book your own carrier or buy your own postage; we cannot reimburse shipping we did not book.
  • Damaged, defective, or the wrong item: we pay the return shipping in full, parcel or freight. No restocking fee.
  • Changed your mind: the actual return shipping cost is deducted from your refund, along with the 25% restocking fee. We quote that cost to you in writing when we issue your RMA, before anything is booked, and you can cancel the return at no cost up to that point.

3. Damaged or Defective Items

Received something broken or not working properly? Contact us within 30 days. We will arrange and pay for the return, and once the item is back and inspected we will issue either a full refund or a replacement, including any original shipping costs.

4. Freight Deliveries — Inspect Before You Sign

Large equipment is delivered by appointment and you will be asked to sign for it. Note any visible damage or shortage on the driver's delivery receipt before you sign it, photograph the crate and the item, and contact us within 1 business day. Damage you only discover after uncrating must be reported within 5 business days of delivery, because freight carriers set their own concealed-damage claim deadlines. Please call us at +1-877-731-7972 before refusing a shipment — in most cases we can resolve it faster if you accept the delivery with the damage noted.

5. Changed Your Mind?

You can return the item within 30 days as long as it is unused, in its original packaging, and in resellable condition. Freight items must go back on their original pallet or in their original crate with the bracing reinstalled. Equipment that has been installed, plumbed, wired, or put into service cannot be returned. We refund the product cost minus the 25% restocking fee and the return shipping cost.

6. Refund Processing

Once we receive and approve your return, we will send a confirmation email and issue a refund to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to process it. If it has been over 10 business days since your refund was approved and you still do not see it, contact us at support@supplyza.com and we will look into it immediately.

7. Restocking Fees

Change-of-mind returns are subject to a 25% restocking fee, deducted from your refund. There is no restocking fee (0%) for defective, damaged, or incorrect items, and we cover the return shipping on those.

Hoshizaki DCM-500BAK air-cooled cubelet ice maker and water dispenser Hoshizaki DCM-500BAK cubelet ice dispenser front view Hoshizaki DCM-500BAK cubelet ice dispenser left side view
Hoshizaki DCM-500BAK air-cooled cubelet ice maker and water dispenser Hoshizaki DCM-500BAK cubelet ice dispenser front view Hoshizaki DCM-500BAK cubelet ice dispenser left side view

Product Description

The Hoshizaki DCM-500BAK makes and dispenses 597 lb of cubelet ice per 24 hours from the same 26 inch cabinet as the 343 lb DCM-300BAK. Same footprint, same 40 lb bin, nearly twice the production, which is the case for specifying it in a high-traffic self-serve area.

Production, not storage

Both 26 inch models hold 40 lb. What separates them is how fast the bin refills. At 597 lb a day this machine replaces the bin's full contents roughly every 90 minutes of continuous running, so a cafeteria that empties it at the top of every lunch hour still finds it full at the bottom. If your dispenser is running dry rather than backing up, production is the number to buy.

Cubelet ice

Cubelet is soft compressed flake ice in a mini nugget form. It chews rather than cracks, fills a cup without air gaps so drinks take less liquid, and takes on the flavour of the beverage around it. Healthcare, education and quick-service operators specify it for all three reasons.

R290 and running cost

The BAK generation runs R290, a low-GWP hydrocarbon refrigerant, on a 4.7 oz charge. It draws 6.7 amps and 4.7 kWh per 100 lb at 90/70, against 12.9 amps and 5.62 kWh for the R-404A DCM-500BAH it replaces, so nearly twice the ice comes with roughly half the running current of the previous generation. A self-cleaning cycle maintains the ice path between full services.

Specifications

Model DCM-500BAK
Ice type Cubelet (small nugget)
Ice production 597 lb per 24 hours
Condenser Air-cooled
Storage capacity 40 lb (1.3 cu ft)
Exterior dimensions 26" W x 22-1/2" D x 40" H
Electrical 115V/60/1, 6.7 amps, 20A max fuse/HACR breaker, NEMA 5-15 plug, 6 ft cord
Refrigerant R290, 4.7 oz
Energy consumption 4.7 kWh per 100 lb @ 90/70
Water consumption 12 gallons per 100 lb @ 90/70
Shipping weight 255 lb
Certifications AHRI Standard 820, NSF, UL Safety Health Effects, Georgia Made Certified

Warranty

Three years parts and labor on the entire machine, plus five years parts on the compressor and air-cooled condenser coil.

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