Return and Refund Policy

Effective Date: March 26, 2026

 

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Supplyza LLC website: www.supplyza.com ("Website").

 

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2. Contact Information

For questions about returns and refunds, contact our Customer Service team:

• Email: support@supplyza.com

• Phone: +1-877-731-7972

• Address: 10099 Nelle Ave. #307, Pensacola, FL 32507, USA

• Hours: Monday to Friday, 9 AM to 5 PM EST

 

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3. Return Eligibility

Customers in the United States may cancel their purchase and return products within 30 days of receipt.

3.1 Conditions for Return

• Unused and Undamaged: Item must be unused, undamaged, and in the condition you received it.

• Original Packaging: Must include all original packaging, labels, and tags.

• Proof of Purchase: A receipt or proof of purchase is required.

 

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4. Return Process

4.1 Initiating a Return

1. Contact Customer Service via email or phone within 30 days of receiving your order.

2. Provide your order number and reason for the return.

Note: Change-of-mind returns are subject to a 25% restocking fee, deducted from the refund.

3. We will provide detailed return instructions, including a Return Merchandise Authorization (RMA) number and prepaid shipping label if applicable.

4.2 Preparing Your Return

• Package the Item Safely: Secure the item in original packaging with all accessories and gifts included.

• Include Documentation: Add the return authorization form and any supporting documents.

• Attach Shipping Label: Print the prepaid label and affix it to the package.

4.3 Shipping the Return

• Use USPS, UPS, or FedEx with tracking.

• Ship within 7 days of receiving the return authorization.

 

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5. Return Shipping Costs

Return shipping is covered by Supplyza LLC. No cost to the customer.

 

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6. Specific Return and Refund Conditions

6.1 Change of Mind

• Eligibility: Items must be unused, undamaged, and in original packaging.

• Refund: Issued to original payment method minus a 25% restocking fee.

6.2 Defective or Damaged Goods

• Contact us within 30 days of receipt.

• Provide photos or videos of the defect.

• We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

• Notify us immediately.

• We cover shipping to return the incorrect item and ensure you receive the correct product.

6.4 Product Never Arrived

• Contact us if your product does not arrive within 4-7 business days.

• We will investigate with the carrier and issue a full refund or replacement if lost.

6.5 Order Cancellation

• Before Shipment: Full refund available.

• After Shipment: Follow return process; 25% restocking fee may apply.

 

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7. Exceptions to the Return Policy

Non-returnable and non-refundable items include:

• Custom or personalized products

• Perishable goods (food, flowers, newspapers)

• Intimate or sanitary goods (underwear, swimwear, personal care items, unless unopened)

• Gift cards and downloadable software

 

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8. Refunds

8.1 Refund Conditions

• Approval after inspection of returned item.

• Notification sent via email.

• Items must meet eligibility criteria (Section 3).

8.2 Refund Processing

• Refunds processed to original payment method.

• May take up to 14 days depending on bank or credit card issuer.

8.3 Partial Refunds

May apply for:

• Items not in original condition, damaged, or missing parts

• Late returns beyond 30 days

 

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9. Exchanges

• Eligible for defective, damaged, or incorrect items.

• Contact Customer Service to request an exchange.

• No cost to the customer for exchange shipping.

 

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10. Timelines

• Return Window: 30 days from receipt.

• Return Processing: Refund processed within 14 days of receiving and inspecting item.

• Refund Period: Up to 14 days to appear in your account after approval.

 

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11. Legal Rights

This policy does not affect statutory rights you may have under applicable law.

 

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12. Questions and Support

Contact our Customer Service team:

• Email: support@supplyza.com

• Phone: +1-877-731-7972

By making a purchase on our Website, you agree to this Return and Refund Policy.

Supplyza LLC
10099 Nelle Ave. #307
Pensacola, FL 32507, USA
Business Hours: Monday to Friday, 9 AM to 5 PM EST